855.846.6529 tmiles@timmileslaw.com

The Law Offices of Timothy L. Miles is reviewing claims on behalf of consumers who have used Smile Direct Club’s products and were reportedly injured.

Smile Direct Club is a direct-to-consumer med-tech platform that aims to make teeth-straightening affordable and accessible. The company offers a dental straightening model for $1,895, or $85 a month, which is a price it touts to be 60% less than traditional braces. 

Smile Direct Club customers then visit a shop for an in-person scan or receive a kit to take an impression of their teeth, which is shipped back to the company in order to make the customers’ custom aligners. These aligners are designed to act similar to braces in that they gradually bring the teeth into correct alignment. 

However, people who’ve used teeth-straightening products from Smile Direct Club have reportedly suffered harm to their teeth, jaw, or mouth. If this happened to you, you could be owed money.

Please complete and submit the form below for a free case evaluation.

Losing Your Smile 

According to several customers, Smile Direct Club’s aligners, in reality, did nothing. Or worse, they created new problems, including jaw pain or misaligned teeth.

Two Smile Direct Club customers — Anne Rosemond, who spoke to NBC News, and Jessica Shorts, who talked with the New York Times — both began experiencing jaw pain and migraines. Rosemond and Shorts also told the media that they experienced damage to their teeth that required an orthodontist’s intervention. According to these customers, Smile Direct Club’s customer support was severely lacking.

Another customer who spoke with the Times, Taylor Weakley, was unable to disclose the extent of her Smile Direct Club experience because she was forced to sign a non-disclosure agreement. Weakley did say that the startup would not provide her with a refund unless she agreed not to share about her experiences on social media or with media outlets.

According to reports, there are around 60 complaints about Smile Direct Club’s aligners to the U.S. Food and Drug Administration from clinicians or customers.

The company’s credibility is also being challenged further by the state of California charging the company’s Chief Clinical Officer, Jeffrey A. Sulitzer. California has charged Sulitzer with with fraud, negligence, unlicensed dentistry, and other violations, which if convicted of the charges, the state could take away his dental license.

Customers who want to hold Smile Direct Club accountable might have heard that they can’t take their claims to court — that they need to do something called “private arbitration” instead. However, that doesn’t mean they can’t hold Smile Direct Club accountable and potentially get compensation. 

What Are Arbitration Clauses?

A mandatory arbitration clause is language in a contract that requires people to use private arbitration rather than courts to resolve legal disputes. It has become more and more popular for consumer claims in recent years, even though it was originally designed to be used for disputes between businesses. 

Today, almost every type of contract includes an arbitration clause. Moreover, these mandatory arbitration clauses typically contain “class action waivers.” It could be said that this is designed to reduce the power of the people to file lawsuits over legitimate product claims. 

But that doesn’t mean there isn’t hope for justice.

Contingency-Fee Arbitration Lawyers

Although companies like Smile Direct Club are trying to restrict the rights of consumers to bring their claims to court, we aren’t going to stand idly by. These companies might call it “business,” but we call it “bullying.” We take cases on contingency, which means you only pay us if and when we win your case.


Is There a Lawsuit Against Smile Direct Club?

Smile Direct Club endangered the health of its clients due to improper safety testing of their aligner product prior to its sale. Numerous customers have reported that their product either didn’t work as advertised or resulted in oral health issues, such as misaligned teeth and jaw issues. The company included language within their contracts that attempts to prevent victims from taking their claims to court, but this doesn’t mean you aren’t entitled to compensation through private arbitration.

Is Smile Direct Club Dangerous?

Manufacturers and designers must ensure their products are safe for their intended purpose before they hit store shelves, making Smile Direct Club directly at fault for the harm their product has caused. The company failed to utilize acceptable safety testing prior to the sale of their aligners, which brings the safety of their other products into question as well. If you have any Smile Direct Club products in your home, you should treat them with scrutiny until you have more information. 

Can Smile Direct Club’s Products Damage Teeth?

Unfortunately, some Smile Direct Club customers reported jaw pain, teeth misalignment, and migraines after using their products. The company marketed its aligners as a safe-to-use oral health care system, making the resulting damage especially unacceptable. If you’ve experienced oral health issues resulting from Smile Direct Club’s products, our attorneys can assist you in recovering the compensation you need to recover.

How Many Lawsuits Does Smile Direct Club Have Against Them?

The company has at least 60 complaints against them regarding their faulty aligners, but they included stipulations within their contracts that prevent their victims from taking formal legal action. Instead, anyone who has experienced harm due to their product will have to settle their claim through private arbitration. However, this doesn’t mean you can’t hold them accountable for their negligence, and our firm is here to help ensure your case reaches the best possible outcome.

What about dental expenses caused by the Smile Direct aligners?

If it can be proved that Smile Direct aligners caused damage to your mouth, you may be eligible for compensation to cover the cost of repair. 

What kind of compensation could I receive? 

If your case is successful, you may receive compensation that includes one or more of the following: 

  • A refund for the cost of the aligners and other services 
  • Compensation for any dental fees incurred as a result of using the aligners 
  • Compensation for pain and suffering caused by the aligners

I heard the Smile Direct contract includes an arbitration clause. Can I still file a lawsuit? 

In situations where there is a legal requirement to go to arbitration, the shape of the legal action may change, but you still have the right to get a legal team on your side, guiding you and fighting for you through the process.  

Can I afford to hire a lawyer?

Absolutely. The Law Offices of Timothy L. Miles operates on the contingency-fee model, which means we only get paid if we win. There’s no upfront fee, and you’re not charged for any costs or fees during the case. No matter your financial situation, you can always afford top-quality legal representation.

Please complete and submit the form below for a free case evaluation.